Terms of Use


Please read the following Terms of Use (“the Terms”) before accessing www.plugstreet.com (“Plugstreet”), or using or obtaining any of its materials, information, products and services. It is your responsibility to read the Terms in their entirety before you proceed to access or use Plugstreet. This is because your access to and use of Plugstreet is strictly conditional upon your acceptance of and compliance with the Terms. In addition, the Terms are applicable to all experts, consumers, members of staff, agents, users and affiliated third parties who access or use Plugstreet.

By accessing or using Plugstreet, you agree to be bound by the Terms. You must also be at least thirteen (13) years of age to access or use Plugstreet. If you do not agree with any provision of the Terms, and/or if you are less than 13 years of age, your only recourse is to not access or use Plugstreet. The Terms is a legally binding agreement which governs the relationships between Plugstreet and the experts, consumers, members of staff, agents, users and affiliated third parties who access or use its materials, information, products and services; and underage persons cannot enter legally binding agreements.

Throughout the Terms, the words ‘we,’ ‘us,’ ‘our’ and ‘Plugstreet’ refer to www.plugstreet.com, and the words ‘you’ or ‘your’ refer to you as an expert, consumer or user of Plugstreet.


1.    Amendments.

Plugstreet hereby reserves the irrevocable right to amend the Terms in any manner of its choosing, at any time it deems appropriate, and without notice to any of its users. The only exception to this right lies in the circumstance where an amendment to the Terms materially affects the way in which Plugstreet is ordinarily used. Should that circumstance come to pass, Plugstreet will inform its users of the amendment in writing and within twenty – eight (28) days of the date on which it is to take effect. You are accordingly advised to periodically check the Terms for any amendments. If you do not agree with any provision of any amendment of the Terms, your only recourse is to not access or use, or to cease accessing and using Plugstreet.


2.    Liability.

Plugstreet does not accept any liability in relation to the accuracy, correctness or legality of any information provided by any expert on the website (which includes but is not limited to: any advice proffered by an expert during a consultation with a consumer; or any information provided by an expert, whether through that expert’s biography, a document or link). We do not promote or otherwise endorse any content shared or view expressed by any expert on the platform; and the views expressed by any expert on Plugstreet do not necessarily reflect the views of any member of staff, agent or affiliated third party thereof (unless otherwise stated in both instances). We hold ourselves responsible only for the integrity of any information posted directly by us.


3.    Contractual obligations.

On each occasion where you consult with an expert who is registered on Plugstreet, you are entering into a legally binding agreement where that expert provides her/his services to you as previously discussed in exchange for remuneration (the details of which were previously indicated or negotiated). The expert will therefore be at liberty to commence legal action against you in respect of any invoice issued to and unpaid by you for the services rendered by her/him. The only exception to this right lies in the circumstance where the expert offers a free, initial consultation, where it is explicitly understood that she/he will not be remunerated for the services rendered.


4.    Privacy.

We will make every reasonable effort to safeguard the privacy of the information pertaining to all Plugstreet’s users. Kindly note, however, that we cannot and do not guarantee 100% protection of any information stored on the website. If you wish to learn more about our policy as it relates to the privacy and protection of your information, and/or about how we collect and use your information, kindly refer to our Privacy Policy (which is located at the bottom of the website).


5.    Copyright and copyright infringement.

We do not now condone, nor have we ever condoned, the downloading, dissemination, posting or other use of any materials or information by our users in a manner that is or likely could be construed as being an infringement of the copyright of another entity. We accordingly do not accept any liability in relation to the downloading, dissemination, posting or other use of copyrighted material or information by any of Plugstreet’s users. Please note that we are only able to remove copyrighted materials or information from the website if it is explicitly brought to our attention, and even in that circumstance, we cannot and do not guarantee at any time that the website will be free of any materials or information to which we do not own the copyright.


6.    Links to third – party websites.

The nature of Plugstreet is such that there will be links to third party websites. These links may relate to experts’ biographies, affiliates, or published studies, journals or reports. While we facilitate these links on the website, please note that we cannot account and do not vouch for any third – party website’s data protection standards, privacy policies, terms of use or other regulations. It is your duty to read any third – party website’s data protection standards, privacy policies, terms of use and other regulations to ensure you agree with their respective provisions.


7.    Acceptable use.

Plugstreet’s users are an extension of our brand, identity and philosophy, irrespective of whether they wish or intend to be. It is therefore critical that we clearly establish the ways in which Plugstreet is to be used, and more importantly, not to be used by the users. To that end, we have drafted an Acceptable Use Policy, the likes of which is located at the bottom of the website.

8.    Termination.

All users of Plugstreet are at liberty to deactivate their accounts with Plugstreet at any time and for any reason they deem appropriate with a 30-day written notice by email to [email protected] Kindly note however that we cannot and do not guarantee that all the data associated with your account will be completely erased following its termination. On the other hand, we hereby reserve the irrevocable right to terminate any user’s account for any alleged or reported misconduct on their part (i.e. conduct which, in the reasonable determination of a reasonable person, would justify the user’s account being terminated, considering the provisions of the Terms, Plugstreet’s Privacy Policy and Acceptable Use Policy). Any recorded materials or information sold by an expert on Plugstreet and purchased by its users cannot be deleted or otherwise deactivated. ‘Recorded materials or information’ includes, but is not limited to: live sessions, consultations, webinars, ‘On-Demand’ videos and audio recordings. To deactivate your account please email [email protected] clearly stating your wish to deactivate and which date you would like to deactivate from. For expert’s account deactivation any outstanding monies will be refunded minus the days used. If you are paying a monthly subscription a refund will be offered, minus the days used in the month. If you are paying annually a refund will be made minus the days used. All refunds can take up to 14 working days.

Fees and Charges – Members (Buyer)

1. As a Member (buyer) you are free to use Plugstreet to find and book appointments with experts. All appointments, unless otherwise stated, are for consultation via the Plugstreet platform and not in person.

2. If you have booked a paid session with an Expert, you will be expected to be logged into the allocated waiting room, via the link provided by email, 5 minutes before the session is due to commence. If you are unable to attend, you are required to provide 24 hours’ notice to the Expert by email. If you fail to provide the 24 hours’ notice you may not be eligible for a reschedule or a refund. Any rescheduling is entirely at the discretion of the Expert you have booked with.

3. All Payments made to Experts are processed through a secure payment gateway provided by PayPal. You do not need a PayPal account to make payments for a booking, you can use most Credit & Debit Cards.

Fees and Charges – Expert (Seller)

1. As an Expert you will be charged a fixed monthly or an annual subscription fee for using Plugstreet. This fee will provide you with a guaranteed number of minutes for Webinar, Presentation and Conferencing via the Plugstreet application. For example, the Elite package includes 60,000 Webinar, Presentation and Conference minutes. The minute consumption is calculated on a per stream basis, for example if you have 4 attendees in your webinar with one host this is classified as 5 streams and therefore a 20 minute webinar session will mean 100 minutes are deducted from your monthly allowance.  If you exceed these minutes you will be billed at £0.01 Pence per additional minute per stream (For example if there are 9 attendees plus one host to your group session, this will be classified as 10 streams, you will be charged £0.10 per additional minute) at the end of your billing period.  This Package also allows up to 500 GB (gigabytes) of data storage (this includes everything you upload on to Plugstreet including video files, image uploads and all session recordings).  If the allocated 500 GB of data is exceeded, you will be charged £1 per month for every additional GB you use. Unused minutes and data storage are not rolled into the following months. You have the option to upgrade your package at any time via the 'My Activities' from the expert profile page. Your allocated minutes will automatically replenish every 30 days

2. Plugstreet will not be collecting any commission from the fees you charge your clients. The only fee you can expect to pay is the fees charged by PayPal for using their services. We will be adding more payment processing options in the near future.

3. If you wish to deactivate your account, you will be required to give 30 days’ notice by email to [email protected] A refund will be provided, minus any days used. If you are a monthly subscriber, you will be given a full refund minus any days used in that billing cycle. If you are an annual subscriber a refund will be made minus any days used up until the anniversary of the subscription. All refunds will be processed within 14 working days after the 30 days’ notice and will only be credited back to the original Debit or Credit card used to create the account.

4. Plugstreet reserves the right to place your account on hold if subscription payments are not paid due to failed payment collection from your debit or credit card. While account is on hold you will not be able use your profile until the account payments are brought up to date.

Governing laws.

The Terms will be governed by and interpreted in accordance with the applicable laws and regulations of England and Wales. Any dispute arising from the Terms or from a user’s use of Plugstreet will be subjected to the exclusive jurisdiction of the Courts of England and Wales.