Privacy Policy


            This Privacy Policy (“the Policy”) provides detailed information to its users with respect to how (“Plugstreet”) collects, distributes, secures and stores information about them. This information typically includes, but is not limited to: user names, email addresses, birthdays, marital status, experts’ professional qualifications and consumers’ behaviour.

            The main purpose of the Policy is to place Plugstreet in a position of compliance with its statutory obligations as they relate to information disclosure. The relevant statute is the Data Protection Act 1998 (“DPA 1998”) and, from the 25th May 2018 onwards, the General Data Protection Regulation (“the GDPR”). Failure to comply with the DPA 1998 and the GDPR may lead to civil and/or criminal sanctions.

            It is therefore of the utmost importance to us that you read the Policy before accessing Plugstreet or using or obtaining any of its materials, information, products and services. Your access to and use of Plugstreet is strictly conditional upon your acceptance of and compliance with the Policy. If you do not agree with any provision of the Policy, your only recourse is to not access or use Plugstreet.

            We are the sole owners of all the information which we collect about our users on Plugstreet, and our sole purpose for collecting, distributing, securing and storing that information is to gradually improve our services to our users. We will never sell or rent this information to anyone, and it will never be disclosed to anyone except as may be required by the Laws of England and Wales, or the Policy.


1.    Amendments.

As with our Terms of Use, Plugstreet hereby reserves the irrevocable right to amend the Policy in any manner of its choosing, at any time it deems appropriate, and without notice to any of its users. The only exception to this right lies in the circumstance where an amendment to the Policy materially affects the way in which Plugstreet is ordinarily used. Should that circumstance come to pass, Plugstreet will inform its users of the amendment in writing and within twenty – eight (28) days of the date on which it is to take effect. You are accordingly advised to periodically check the Policy for any amendments. If you do not agree with any provision of any amendment of the Policy, your only recourse is to not access or use, or to cease accessing and using Plugstreet.


2.    Types of information.

The information which Plugstreet collects from its users may be categorized as: registration information (information willingly provided to Plugstreet as a precondition to joining the website); and website information (information collected automatically as users make use of Plugstreet).

a.    Registration information: information which Plugstreet asks you to provide as you create an account with the website. If you are a consumer, this information typically includes your birth name or real name, email address, and a password. If you are an expert, this information typically includes birth name or real name, email address, a password, as well as your biography, professional qualifications, personal achievements, and any other information which in your opinion will enable you to attract consumers who will enlist your services.

b.    Website information: information which Plugstreet collects regarding how its users use the website. Examples include: language preferences, IP addresses, the experts whose services consumers enlist, the amount those consumers pay to enlist those services, and how users discover Plugstreet. This information is useful to us yet does not personally identify any user.


3.    Gathering personally identifiable information.

Plugstreet gathers personally identifiable information about its users because:

a.    doing so enables us to enhance our users’ individual experiences (such as by displaying advertisements which are targeted and are relevant to them specifically);

b.    it allows its members of staff to effectively and quickly communicate with the website’s users, with the view of, for instance, providing consumer support; and

c.     with that information, we can distribute promotional offers, website updates, notices of amendments to our Terms of Use and the Policy, etc. to our users directly.


4.    Opting out of information gathering.

If you object to us using information which personally identifies you to communicate with you, you are encouraged to contact us directly at [email protected]. We will endeavour to bring a resolution to any issues you may have in relation to Plugstreet as soon as practicable.


5.    Cookies.

A ‘cookie’ is a file which contains a string of letters of numbers (an ‘identifier’) that is sent to a web browser from a web server, and which is then stored by the web browser. The identifier is sent to the web server from the web browser every time that web browser requests information from the web server. You are encouraged to peruse our Cookie Policy, which more particularly describes our use of cookies, as well as how to block or delete cookies from your browser.

6.    Sale, acquisition and merger.

Plugstreet may be sold to, acquired by or merged with another company in its future. If any of those possibilities come to pass, we hereby reserve the right to transfer all our materials, information, products and services to our business partners or successors. The practical effect of such a decision is that a third party may be provided with information obtained by us which personally identifies you; however, should this happen, we will inform you in writing and within twenty – eight (28) days of the date on which the sale, acquisition, merger or transfer will occur.


7.    Confidentiality.

Plugstreet will never disclose or permit the disclosure of any information which personally identifies its users, unless disclosure is made:

a.    pursuant to a subpoena or Order made by a Court of competent jurisdiction, an arbitrator or Governmental body, agency or official; and/or

b.    as may be required by the Laws of England and Wales. If the Laws of England and Wales so require it, Plugstreet will disclose all information associated with specific users or its users generally (irrespective of whether it is personally identifiable information).


8.    Links to third – party websites.

The nature of Plugstreet is such that there will be links to third party websites. These links may relate to experts’ biographies, affiliates, or published studies, journals or reports. While we facilitate these links on the website, please note that we cannot account and do not vouch for any third – party website’s data protection standards, privacy policies, terms of use or other regulations. It is your duty to read any third – party website’s data protection standards, privacy policies, terms of use and other regulations to ensure you agree with their respective provisions.


9.    Digital consent.

The age of digital consent in England and Wales is thirteen (13). There is a section of Plugstreet titled ‘Education,’ so we reasonably anticipate that it occasionally will be accessed and used by teenagers and children. With that in mind, and for the avoidance, please note that Plugstreet does not knowingly store information (irrespective of whether it is personally identifiable information) of any individual under the age of 13 years, nor do we expect that such individuals would access or use the website without adult supervision. Once we are made aware that an individual under the age of 13 years has accessed and used Plugstreet, or is accessing and using Plugstreet, we will irretrievably delete that individuals stored information and account as soon as practicable.


10.  Mailing list.

When you register an account with Plugstreet, the email address that you provided for registration purposes will be automatically added to our mailing list. This means that you will sometimes receive emails from us which will outline information pertaining to: competitions, giveaways, promotions, new features added to the website (together with guidance on how to use those features) and other information. You may opt out of receiving these emails at any time by following the ‘unsubscribe’ instructions which accompany all emails sent to our mailing list.

11.  International relocation of personally identifiable information.

Plugstreet is an English company whose Information Technology department is domiciled in England. If you use Plugstreet, and you are not domiciled in England, kindly note that:

a.    your personally identifiable information will be transferred to and processed in England; and

b.    the country in which you are domiciled may not have any or comparable data protection laws codified in statute or outlined in regulations as England (the consequence of which would be that you may not receive the data protection in your country that you would in England).


12.  Governing laws.

The Policy will be governed by and interpreted in accordance with the applicable laws and regulations of England and Wales. Any dispute arising from the Policy or from a user’s use of Plugstreet will be subjected to the exclusive jurisdiction of the Courts of England and Wales.


Contacting Plugstreet.

Should you have any issues with or difficulties understanding our Privacy Policy, you are encouraged to contact us directly at [email protected].